Privacy Policy
Effective: 5 October 2026
This Privacy Policy explains how Provencia Ventures collects, uses, stores and protects personal information when you visit our website, request a quotation, purchase a service, submit documents, contact us or make a payment.
1. Information we may collect
- Name, company name, business email, phone/WhatsApp and country.
- Information about your trade transaction, buyer/supplier, service requirement and relevant documents you voluntarily submit.
- Payment and transaction information necessary to identify and reconcile your payment. Card/UPI credentials are processed by the payment provider and are not intended to be stored by Provencia Ventures.
- Technical information such as IP address, browser/device information and website usage data where collected by analytics or security tools.
2. Why we use information
- To respond to enquiries and prepare quotations.
- To deliver purchased advisory and intelligence services.
- To process and reconcile payments, refunds and cancellations.
- To prevent fraud, misuse, security incidents and unlawful activity.
- To comply with applicable legal, tax, accounting and regulatory obligations.
- To improve website functionality and service quality.
3. Service providers
We may share necessary information with service providers who support payment processing, hosting, email, security, analytics and delivery of the requested service. We require such providers to handle information for legitimate business purposes and in accordance with applicable requirements.
4. Documents and confidential trade information
Trade documents submitted for an engagement are treated as confidential and are used for the agreed business purpose, subject to applicable law and legitimate operational requirements.
5. Retention and security
We retain information only for as long as reasonably necessary for the purpose collected, contractual obligations, dispute resolution, accounting, tax, fraud prevention and applicable legal requirements. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
6. Your requests
For questions or requests concerning personal information, contact contact@provenciaventures.com. We may need to verify your identity before acting on a request.
7. Updates
This policy may be updated when our services, technology or legal requirements change. The current version will be published on this page.