Refund & Cancellation Policy

Effective: 5 October 2026

Service business: Provencia Ventures sells digital advisory and intelligence services rather than physical goods. Therefore, there is normally no physical product return or shipping return.

1. Cancellation before work starts

A customer may request cancellation by emailing contact@provenciaventures.com as soon as possible. If the request is received before substantive work has started, Provencia Ventures will normally cancel the order and initiate a refund of the amount paid, less any non-recoverable transaction charges where permitted and disclosed.

2. Cancellation after work has started

Once research, document review, verification or report preparation has materially started, cancellation may be subject to a reasonable charge for work already performed. The applicable amount will be communicated to the customer.

3. Refund for failed or duplicate payment

If a payment is debited but the order is not successfully created, or if a duplicate payment is received, the customer should contact us with the transaction reference. After verification, the eligible refund will be initiated through the payment channel used for the transaction.

4. Refund processing time

Once a refund is approved, Provencia Ventures will initiate it within 5–7 business days. The time taken for the amount to appear in the customer's account may additionally depend on the bank, card issuer or payment provider.

5. Zero-Risk Deal Protection guarantee

Where a specific Deal Protection quotation expressly includes the advertised zero-risk guarantee, the refund terms stated in that quotation apply. The guarantee applies only to the qualifying Deal Protection service and not automatically to other services, taxes, third-party charges or unrelated work.

6. How to request a refund

Email contact@provenciaventures.com with your name, registered email, order/reference number, payment date, amount and reason for the request. Do not email full card numbers, CVV or banking passwords.

7. Chargebacks and disputes

Customers are requested to contact us first so that transaction and service issues can be investigated promptly. This does not restrict any rights available under applicable law or the rules of the payment method.